Store Policies
Taxes
We offer tax free purchasing to non-residents of the state of New York. Residents of New York State are required to be charged 8.875% New York sales tax.
Content
Content on this website unitedfurnituregroup.com may not be copied, published, broadcast, rewritten or redistributed for any financial gain without prior agreement with us. All rights reserved by United Furniture Group for any content on this website.
Orders
After you place an order you will be sent a confirmation e-mail within 24-48 hours. Receipt of an order or an order confirmation email does not constitute an acceptance of an order. United Furniture Group reserves the right, without prior notification, to refuse the service and cancel the order. We’d like to serve all of our customers but one of the reasons this could happen is that the product appears no longer to be produced by the manufacturer and is not available.
Shipping
All products are usually in stock and normally will be shipped out of the warehouse from 2 to 7 business days, larger items delivered outside of NYC or NJ may sometimes take longer, please contact us if you need more specific delivery time range. Smaller items especially to other states than NY are usually delivered by FedEx or UPS. Large shipments are provided by delivery team who will contact you in advance to schedule an appointment. You might also get a call from our customer service regarding your delivery. Depending on the nature or size of the job it is sometimes possible that one person might be performing your delivery. The balance for your furniture must be paid in full before the delivery team starts unloading the truck. We are not responsible for the boxes from the furniture being delivered, however, our team will neatly place the boxes to the pointed place from where your garbage usually gets pick up. The furniture delivery charge or free delivery provided to a customer includes one flight of stairs. Additional charge of $25 per flight will apply for any additional stairs. If we were not informed of the additional stairs that you may have in advance and the charge is presented to you during the delivery you agree not to stop, cancel or chargeback your order and/or furniture delivery.
Please note that shipping times are only an estimate and not guarantied. Delays in production and/or shipping can not be a reason to cancel or charge back the order. We will do everything that is possible and use all available resources to get the furniture out to you asap. We work with the most reliable and trusted shipping/trucking company as well as offer our own delivery personnel service. Your furniture will be delivered with great care and professional staff will be performing your delivery and/or furniture assembly. Accidents do happen and it is possible that something gets accidentally scratched or broken during your delivery do to tight spaces for the furniture being delivered. We or the company performing your delivery are not to keep responsible for such incidents, the delivery staff will do everything to avoid it, however, we encourage you to clear hallways, pictures, paintings, lamps, remove doors if it's necessary in tight places or anything on the way if you know you are about to receive a large furniture delivery.
If you received a furniture item by FedEx or common carrier and your signature is not required on the delivery you are responsible for making sure that you or someone is at the delivery location to receive the product. If the product is left at your location by the shipping company and you were unable to locate it or if you located your product but did not sign for it with the shipping company, you agree not to dispute the charge for the products that were shipped out to you by United Furniture Group. If you are unable to locate the product which does not require signature on the delivery and no one was at the location to receive it you will have to file a claim directly with the shipping company. To estimate the time of the product arrival you can track your products by using the tracking numbers that we can provide you with or you can give us a call for further assistance.
Special Orders
There are some products on the website that are a "special order". If the product is a “special order” it will usually be marked that way. Special orders are available to ship out in 9-12 weeks just like it stays on that product. Special order can be a custom color or setup that you are requesting also those are limited edition products that are only released by the manufacturer as per your request. You will be notified in such case.
Returns/Damages
All products come in high quality packing that protects an item from damaging and normally come in perfect condition. Even so, you must inspect all the items upon delivery. No exceptions. If an item is damaged or the box shows any signs of damage on the outside it must be documented at the time of delivery. You should refuse such a delivery and write “Damaged” on the receipt. Delivery driver must wait while you inspect the items. If the driver does not agree to wait, write it down on the delivery bill. If damage occurs, notify us the same or next business day so we can process the claim and resolve the issue as quickly as possible. You may also be asked to present pictures of a damaged item. If we will not be informed of damage on time, we might not be able to assist you with later claim. So far our rate shows that there has been less then 2% damages.
Cancellations/Refunds
All sales are final, purchases and deposits are non refundable however your order may be canceled for a full money refund before it is processed. Please note that once you place an order a chain of events takes place and we may not be able to stop/cancel an order or complete a refund. Deposits expire after 60 days of the date of purchase. Our main goal is to provide customers with personal attention, quality product, low prices, fast excellent service and overall pleasant online furniture shopping experience.
Pictures
United Furniture Group works really hard to provide customers with best possible pictures of the products. Some color variations may occur between the picture that you see on your monitor and the live item. Color representations on computer screens can be based on different settings and various display configurations.
Taxes
We offer tax free purchasing to non-residents of the state of New York. Residents of New York State are required to be charged 8.875% New York sales tax.
Content
Content on this website unitedfurnituregroup.com may not be copied, published, broadcast, rewritten or redistributed for any financial gain without prior agreement with us. All rights reserved by United Furniture Group for any content on this website.
Orders
After you place an order you will be sent a confirmation e-mail within 24-48 hours. Receipt of an order or an order confirmation email does not constitute an acceptance of an order. United Furniture Group reserves the right, without prior notification, to refuse the service and cancel the order. We’d like to serve all of our customers but one of the reasons this could happen is that the product appears no longer to be produced by the manufacturer and is not available.
Shipping
All products are usually in stock and normally will be shipped out of the warehouse from 2 to 7 business days, larger items delivered outside of NYC or NJ may sometimes take longer, please contact us if you need more specific delivery time range. Smaller items especially to other states than NY are usually delivered by FedEx or UPS. Large shipments are provided by delivery team who will contact you in advance to schedule an appointment. You might also get a call from our customer service regarding your delivery. Depending on the nature or size of the job it is sometimes possible that one person might be performing your delivery. The balance for your furniture must be paid in full before the delivery team starts unloading the truck. We are not responsible for the boxes from the furniture being delivered, however, our team will neatly place the boxes to the pointed place from where your garbage usually gets pick up. The furniture delivery charge or free delivery provided to a customer includes one flight of stairs. Additional charge of $25 per flight will apply for any additional stairs. If we were not informed of the additional stairs that you may have in advance and the charge is presented to you during the delivery you agree not to stop, cancel or chargeback your order and/or furniture delivery.
Please note that shipping times are only an estimate and not guarantied. Delays in production and/or shipping can not be a reason to cancel or charge back the order. We will do everything that is possible and use all available resources to get the furniture out to you asap. We work with the most reliable and trusted shipping/trucking company as well as offer our own delivery personnel service. Your furniture will be delivered with great care and professional staff will be performing your delivery and/or furniture assembly. Accidents do happen and it is possible that something gets accidentally scratched or broken during your delivery do to tight spaces for the furniture being delivered. We or the company performing your delivery are not to keep responsible for such incidents, the delivery staff will do everything to avoid it, however, we encourage you to clear hallways, pictures, paintings, lamps, remove doors if it's necessary in tight places or anything on the way if you know you are about to receive a large furniture delivery.
If you received a furniture item by FedEx or common carrier and your signature is not required on the delivery you are responsible for making sure that you or someone is at the delivery location to receive the product. If the product is left at your location by the shipping company and you were unable to locate it or if you located your product but did not sign for it with the shipping company, you agree not to dispute the charge for the products that were shipped out to you by United Furniture Group. If you are unable to locate the product which does not require signature on the delivery and no one was at the location to receive it you will have to file a claim directly with the shipping company. To estimate the time of the product arrival you can track your products by using the tracking numbers that we can provide you with or you can give us a call for further assistance.
Special Orders
There are some products on the website that are a "special order". If the product is a “special order” it will usually be marked that way. Special orders are available to ship out in 9-12 weeks just like it stays on that product. Special order can be a custom color or setup that you are requesting also those are limited edition products that are only released by the manufacturer as per your request. You will be notified in such case.
Returns/Damages
All products come in high quality packing that protects an item from damaging and normally come in perfect condition. Even so, you must inspect all the items upon delivery. No exceptions. If an item is damaged or the box shows any signs of damage on the outside it must be documented at the time of delivery. You should refuse such a delivery and write “Damaged” on the receipt. Delivery driver must wait while you inspect the items. If the driver does not agree to wait, write it down on the delivery bill. If damage occurs, notify us the same or next business day so we can process the claim and resolve the issue as quickly as possible. You may also be asked to present pictures of a damaged item. If we will not be informed of damage on time, we might not be able to assist you with later claim. So far our rate shows that there has been less then 2% damages.
Cancellations/Refunds
All sales are final, purchases and deposits are non refundable however your order may be canceled for a full money refund before it is processed. Please note that once you place an order a chain of events takes place and we may not be able to stop/cancel an order or complete a refund. Deposits expire after 60 days of the date of purchase. Our main goal is to provide customers with personal attention, quality product, low prices, fast excellent service and overall pleasant online furniture shopping experience.
Pictures
United Furniture Group works really hard to provide customers with best possible pictures of the products. Some color variations may occur between the picture that you see on your monitor and the live item. Color representations on computer screens can be based on different settings and various display configurations.
