You can return any product within 7 business days of your delivery for a money refund. Item has to be in perfect condition with its original packaging. Any returns require 25% restocking and the actual shipping charge even if the shipping was free.
We only upload high quality selected products to our website and over the years, almost never expirience a "return" situation. We work closely with our manuifacturers and have seen most of the large furniture live so we are totally aware of its high quality.
Why charge restocking and shipping charges?
Since we are responsible to deliver your furniture in perfect condition there's no reason to return it. We can proudly say that if you like what you see on the picture, you are going to love it when you see it live.
Return shipping: We are ready to cover your intial shipping charge and add additional package to the furniture when you place an order. If you are returning the furniture, it needs to be picked up by our delivery team from at your location, repackaged at the shipping facility and sent back to one of our warehouses therefore we can not cover this charge.
Restocking fee: This charge is alwyas present from any furniture company that ships large furniture across the country. In case of the return the furniture is brought back to one of our warehouses. Then it needs to be unpackaged and inspected. If the furniture is in perfect condition it has to be returned to the manufacturer, repackaged and stocked back into the manufacturers warehouse. We would not keep the furniture if it was ever returned. This is the fee normally charged by the manufacturer that's why we have to charge it.
All of the furniture is checked before it leaves our warehouse. Deliveries are performed by highly professional staff. All products are in quality packaging and normally come in perfect condition. If you'd like you can also inspect items or boxes upon delivery. Delivery driver must wait while you inspect the items. If an item is damaged or the box shows any signs on the outside, write it down on your receipt.
If damage occurs, notify us the same or next business day so we can process your claim asap. It's best to notify within 45 hours of delivery. You may also be asked to present pictures of a damaged item.
United Furniture Group has some of the best customer service in the country and works on any issues with the furniture that the customer may be having even after its delivery. We do absolutely everything possible to make sure that your furniture arrives in perfect condition and almost never expirience this situation but if it happens call us asap, we're here everyday except Saturday's 877 349 8277.