Product Returns and Restocking Fees


Restocking and Return Fees

Any product can be returned within 5 business days of your delivery for money refund. It has to be in perfect condition with original packaging. Any returns require 25% restocking fee and the actual shipping charges even if originally shipping was free.


Why we have to charge restocking and return fees?

Since we are responsible to deliver your furniture in perfect condition there's no reason to return it. We only present high quality products on our website and over the years, almost never experience "return" situation. We work closely with manufacturers and have seen most of our large furniture live so we know its high quality. We can proudly say that if you like what you see on the picture, you are going to love it when you see it live.


Return Shipping Fee:

We are ready to cover your initial shipping charge, that's why the shipping is free. Additional protection packaging is also added to the furniture before it ships out to ensure safe delivery. If you are returning the furniture, it needs to be picked up by our delivery team from your location. Then it needs to be repackaged at the shipping facility. After that it is shipped back to one of our warehouses, therefore this charge can not be covered.


Restocking Fee:

This charge is always present from any furniture company that ships large furniture. In case of return the furniture is brought back to one of our warehouses. Then it needs to be opened and inspected before it is returned to manufacturers warehouse. We do not keep furniture that was returned. This is the fee normally charged by manufacturers, that's why we have to charge it.



All furniture is checked before it leaves warehouse. Deliveries are performed by highly professional staff. All products are in quality packaging and normally come in perfect condition. If damage occurs notify us within 48 hours of delivery. You may also be asked to present pictures of a damaged item. United Furniture Group has some of the best customer service in the country. We work on any issues that customer may be having with furniture even after its delivery. We do absolutely everything possible to make sure that your furniture arrives in perfect condition and almost never experience this situation.

Furniture Shipping