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United Furniture Group Store Policies

Orders:

After you place an order you will receive a confirmation e-mail. United Furniture Group reserves the right to cancel the order and refund the customer, should the information on the order appear suspicious or for other reasons.

 

Pictures:

United Furniture Group provides customers with the best possible pictures of our products. Color representations on computer screens are based on display settings, in rare cases minor color variations may occur.

 

Shipping:

All products are usually in stock and normally ship out 2 - 4 business days. Shipping times are an estimate and not guarantied. Delays in shipping can not be a reason to cancel or charge-back the order. We will do everything possible and use all our resources to get get your furniture delivered ASAP. We will call to schedule your furniture delivery appointment.

 

Furniture Delivery:

If the product is left at your location by FedEx or UPS and you were unable to locate it or if you located your product but did not sign for it, you agree not to dispute the order. In such case please file a claim directly with FedEx or UPS. To estimate the time of the product arrival, please give us a call. We work with the most reliable and trusted delivery teams. Your furniture will be delivered with great care, however, we encourage you to clear anything that's on the way if you are receiving large furniture delivery. Some of the furniture such as mirrors and headboards on some models require to be screwed to the walls. Our delivery team will not be able to perform such tasks do to the security reasons, such as damaging your house walls that are not part of the furniture. We or the company performing the delivery are not to keep responsible for any accidents. Our delivery team is experienced and will do everything to avoid them. If your delivery requires to bring the furniture inside your home, 1 standard flight of stairs is included free of charge. Any additional flights of stairs would be $25 per flight.

 

If there's any unpaid balance for your furniture it must be paid in full before the delivery team starts unloading the truck. The delivery team does not take the empty boxes or any packaging back with them. They can neatly place the boxes where you tell them or where your garbage usually gets picked up from, as long as it is right by your home. Please make sure to measure all of your door ways so that the furniture you are ordering will fit inside the doorways of your home. All sizes of the furniture are specified on our website. Please take few extra inches for the packaging/boxes. We will do everything we can to fit the furniture in case of the inside home delivery, however, we are not responsible for this. If the furniture does not fit inside the doorways of your home it will be treated as a return item with all the fees applied. Please see below.

 

Cancellations/Returns:

Deposits are not refundable after 30 days. Your order may be canceled before it is shipped or processed. You can also return any product within 7 business days after your delivery for a money refund. Item has to be not assembled, in perfect condition inside its original packaging. Any returns require 20% restocking fee and a coverage of all the actual shipping charges even if the shipping was free.

 

Special Orders:

If the product is a special order it will usually be stated on the product page. Special orders ship out approximately in 8-12 weeks. The processing/waiting time depends on the manufacturer. Special orders can be some custom colors or setup or limited edition products that are only released by manufacturer at the request. Upon final agreement with a customer, special orders are final and non-refundable and can not be canceled or changed.

 

Damages:

Deliveries are performed by highly professional staff. All products come in quality packing that protects an item from damaging and normally arrive in perfect condition. In rare cases, If damage occurs, notify us the same or next business day so we can process the claim and resolve the issue as quickly as possible. You may be asked to present pictures of a damaged item.