After you place an order you will be sent a confirmation e-mail within 24 hours. Receipt of an order or confirmation email does not constitute an acceptance of an order. United Furniture Group reserves the right to cancel the order and instantly refund the customer. Please note our goal is to serve as many customers and orders as possible.
United Furniture Group works really hard to provide customers with the best possible pictures of our products. Color representations on computer screens are based on display settings, in rare cases minor color variations may occur.
All products are usually in stock and normally shipped out from 2 to 7 business days. Shipping times are an estimate and not guarantied. Delays in shipping can not be a reason to cancel or chargeback the order, we will do everything and use all resources to get the furniture out to you ASAP; this is for extremely rare cases. Small products such as bar stools, coffee tables and other small furniture items are delivered by FedEx or UPS. All large products such as any bedrooms, living room furniture, dinning sets, some home bar, TV Stands, computer desks and large shelves will be delivered with a prior scheduled appointment to make sure that you will be home for your delivery.
If the product is left at your location by FedEx or UPS and you were unable to locate it or if you located your product but did not sign for it, you agree not to dispute the order. In such case please file a claim directly with FedEx or UPS. To estimate the time of the product arrival, please give us a call. We work with the most reliable and trusted delivery teams. Your furniture will be delivered and/or assembled with great care, however, we encourage you to clear anything that’s on the way if you are receiving large furniture delivery. Some of the furniture such as mirrors and headboards on some models require to be screwed to the walls. Our delivery team will not be able to perform such tasks do to the security reasons, such as damaging your house walls that are not part of the furniture. We or the company performing the delivery are not to keep responsible for any accidents. Our delivery team is experienced and will do everything to avoid them. Delivery charge or free delivery includes one flight of stairs. Additional charge of $20 per flight will apply for any additional flights of stairs. If we were not informed of the additional stairs that you have in advance and the charge is presented to you during the delivery you agree not to stop the delivery or cancel the order. If there’s any unpaid balance for your furniture it must be paid in full before the delivery team starts unloading the truck. The delivery team does not take the empty boxes back but they will neatly place the boxes from the furniture where you tell them or where your garbage usually gets picked up from.
Deposits are non refundable, however, your order may be canceled for a full money refund before it is processed. Deposits expire after 60 days of the date of purchase, this does not apply for special orders or any furniture that is out of stock and that you may be waiting to receive. You can return any product within 7 business days after your delivery for a money refund. Item has to be in perfect condition with its original packaging. Any returns require 25% restocking fee and coverage of all the actual shipping charges by a customer even if the shipping was free.
If the product is a “special order” it will usually be marked that way. Special orders ship out in 9-12 weeks which again will be specified on that product page. In rare cases if it’s for some reason not specified we will contact you and ask if you still want to go ahead with the order or get an instant refund. Special orders can be some custom colors or setup or limited edition products that are only released by manufacturer at the request. Upon final agreement with a customer, special orders are final and non-refundable.
Deliveries are performed by highly professional staff. All products come in quality packing that protects an item from damaging and normally come in perfect condition, however, we encourage you to inspect items or boxes upon delivery. Delivery driver must wait while you inspect the items. If the driver does not agree to wait, write it down on your delivery receipt. If an item is damaged or the box shows any signs on the outside, write it down on your receipt, refuse such a delivery and write “damaged”. If damage occurs, notify us the same or next business day so we can process the claim and resolve the issue as quickly as possible. You may also be asked to present pictures of a damaged item.