United Furniture Group Store Policies

Orders:

After you place an order you will receive e-mail confirmation. United Furniture Group reserves the right to cancel the order and refund the customer, should the information on the order appear suspicious or for other reasons. After reviewing and confirming the order, your order will be processed.

 

Pictures:

United Furniture Group provides customers with the best possible pictures of our products. All of the pictures are provided to us by the manufacturer. Color representations on the device or computer screens are based on display settings, in rare cases minor color variations may occur.

 

Shipping:

Shipping times are an estimate and not guarantied. Delays in shipping can not be a reason to cancel or charge-back the order. Once the furniture ships the order can not be canceled. We will do everything possible and use all our resources to get your furniture delivered ASAP. We will call few days ahead to schedule your furniture delivery appointment.

 

Furniture Delivery:

Your furniture will be delivered with great care, however, we encourage to inspect all of your furniture upon delivery. If you are getting a delivery without assembly the driver will not unpack the furniture. The driver has to wait until you check all the furniture and sign the receipt, which states that you received furniture in good condition. In rare case of damage please specify the damage on the delivery receipt and let us know within 48 hours. If you are getting delivery with assembly please check all the furniture before letting delivery team go and singing the receipt, which states that you received furniture in good condition.

 

If you are receiving inside home delivery, we encourage you to clear anything that's on the way of your furniture delivery. Some of the furniture such as mirrors and headboards on some models require to be screwed to the walls. Our delivery team will not be able to perform such tasks do to the security reasons, such as damaging your house walls that are not part of the furniture.

 

Our delivery team is experienced and will do everything to avoid any accidents. We or the company performing the delivery are not to keep responsible for any accidents. The delivery team does not take the empty boxes or any packaging back with them. They can neatly place the boxes where you tell them or where your garbage usually gets picked up from, as long as it is right by your home.

 

If you are receiving inside delivery, please make sure to measure all the door ways and hall ways necessary so we can fit your furniture inside your home. All sizes of the furniture are specified on our website. Please take few extra inches for the packaging of the furniture. We will do everything we can to fit the furniture inside your home and we are very good with this. If the furniture does not fit inside your home, we are not responsible of getting your furniture inside your home. If the furniture does not fit inside your home and you would like to return it, it will be treated as a return item with the return fees applied. Please see below Cancellations/Returns.

 

Cancellations/Returns:

Deposits and any payments are not refundable after 30 days of placing the order. If you left a deposit or agreed to wait for the certain item that happens to be out of stock. Your order may be canceled before it is processed or shipped. You can also return any product within 5 business days after your delivery for a money refund. Item has to be not assembled, in perfect condition inside its original packaging. Any returns require 25% restocking fee and a coverage of the actual round trip shipping charges, even if the shipping was free.

 

Damages:

Deliveries are performed by highly professional staff. All products come in quality packing that protects an item from damaging and normally arrive in perfect condition. Please inspect all the furniture upon delivery. The driver or the delivery team have to wait until you check all the furniture and sign the receipt, which states that you received furniture in good condition. In rare cases if damage occurs, notify us within 48 hours so we can resolve the issue. You may be asked to present pictures of damages.

 

If you have discovered damages after your furniture was signed for, that furniture can not be returned. Depending on the situation and the damage, we may provide replacement or a discount. Please note that we can only work with you on the items that are damaged. The items that are not damaged will not be supported even if these items happen to be a part of the set where other item/items happen to be damaged. We will work with you on the damaged items.

 

Special Orders:

If the product is a special order it will usually be stated on the product page. Special orders ship out approximately in 8-12 weeks. The processing/waiting time depends on the manufacturer. Special orders can be some custom colors or setup or limited edition products that are only released by manufacturer at the request. Upon final agreement with a customer, special orders are final, non-refundable and can not be canceled or changed.